1) Why Choose The Body Tribe
LOADS OF GREAT REASONS TO BUY FROM US....
Or Read More Here
2) Are You A Licensed Re Seller
Yes we are licensed in the state of Wyoming and authorized to sell every brand we list. Every order from "The Body Tribe" ships directly from the manufacturer, with the full manufacturer's warranty. All items are new; we do not sell used items.
3) What Warranty Do I Get With My Purchase
As standard, all of our items are manufactured in the US and come with a 90 day warranty. Warranty information will always be clearly stated on the product page if it differs from this policy. Additionally some manufacturers offer extended warranties which can be added at an additional cost. Extended warranties will be listed on the product page where available.
4) How Long Until I Get My Order??
We process all orders same day where possible or within 24 hours, Once shipped delivery usually take 5-7 business days (please see our Shipping & Return Policy section for additional information).
5) I Just placed an Order Can I Change The Address
All orders go through our fraud protection systems to ensure your security and to prevent credit card abuse, as a result absolutely no address changes can be made on an order once placed. Address changes are one of the primary red flags of bank cards and fraud-guard systems.
If you still need to change the address, you will need to cancel the order and place a new one with the correct address, If your order has been placed using one of our financing partners orders are non refundable.
6) Do you Offer Expedited Shipping?
Expedited shipments can arrive in as little as two business days, depending on your delivery location. However this is for non-freight goods only.
Large and heavy items such as Multi Gyms must go via freight and delivery windows are based on the distance from the manufacturer warehouse to the delivery address.
Approximate delivery time frames are 5-7 business days after an item ships (less for closer locations), however please note these are only estimates.
7) Do You Sell Used Equipment or Rent Items?
Currently we do not and none of our manufacturers offer this service. Every order placed at "The Body Tribe" is on a newly manufactured product direct from the manufacturer. This ensures the highest quality and fastest delivery times possible.
We do not offer item rental however we have financing options available. you can read more about our financing options here. Financing information
8) What Happens After I Place My Order?
You will receive a notification that we have received your payment. Once your game table has shipped, which should be no more than 1-2 business day after you place your order, you will receive a verification of shipment.
9) What Are Your Shipping Options?
For curbside deliveries, which is the default for all orders, the delivery driver will pull up to the delivery address, open the gate to his truck, and allow you to remove the item in front of your home.
18-wheeler trucks cannot pull inside driveways and will stop in front of your home. This is generally the standard delivery method across all retailers of heavy freight goods.
We do offer additional Delivery Services services at an additional charge as outlined below
Free Curbside Delivery: $0 (for a limited time on orders over 500$)
We currently offer free curbside delivery on most freight orders over 500$. When your order arrives, the delivery driver will pull up to the curb outside of your residence and will allow you access to remove the item yourself. The driver is not required to help remove the item. They may choose to (or not) at their own discretion. It is strongly advised to purchase Liftgate Service and having a second pair of hands to help you. You may select this option at checkout.
Note: If you are unable to remove the item from the truck, storage fees and/or return shipping fees may be incurred at your expense.
Curbside Liftgate Delivery: $89
It is recommended that a lift gate service is purchased at the time of purchase or after by clicking here.
How it works...when your order arrives the driver will remove the item from the truck for you and place it on the curb. It is your responsibility to then move the item inside. We recommend having a dolly and a friend to help.
Front Door/Garage Delivery: $174
How it Works.....The driver will remove the item from the truck and place it by your front door or in your garage. It is your responsibility to get it to the appropriate location you would like it in your residence.
White Glove Delivery: $500+
How it works..... the driver does almost everything. They will remove the item from the truck, bring it inside to the specific room of your choice and in some instances set up your order (This varies by item).
Please note: If the delivery address is difficult to access, if there is more than one flight of stairs, or if another obstacle presents itself, additional charges may apply so please make sure to be certain to inform us of your needs before your order is placed so that an appropriate quotation can be given.
Note: White Glove Delivery may/may not include set up. This depends on the item purchased. Please contact us for a quote.