SHIPPING & RETURNS
All our orders are processed on the same day they are received where possible. Typically orders ship within 3-7 business days. Custom orders or items made to order orders can take 2-4 weeks to ship which is manufacturer dependent. Lead and delivery times vary by manufacturer. All delivery times listed are estimates.
Our equipment and heavy items– including but not limited to, cable machines, treadmills, dumbbells, plate loaded equipment, and power racks – are shipped using freight.
To receive your order you will need to be at the delivery address when the driver arrives to accept the package and inspect it for damage.
PICK YOUR DELIVERY METHOD
By ordering from "The Body Tribe" and selecting your delivery method of choice outlined below, you are acknowledging that the product ordered is able to fit through the access points provided at your delivery location. If your order arrives and is too large to place inside your residence, any fees associated with returning it are your responsibility.
Option 1 Free Curbside Delivery: This Month Only $0 (Save 49$)
We currently offer free curbside delivery on most freight orders
(This is a Limited Time Offer).
How it Works:
The delivery driver will arrive at the curb outside your delivery address. It is then your responsibility to remove your order from the vehicle and get it to your desired location. With this option your driver is not obliged to help you remove the item from the delivery vehicle. They may choose to assist you at their own discretion but this can not be assured. It is strongly recommended that you order our liftgate service and have a second pair of hands to help you. All delivery options are available at checkout.
Note: In the event that you are unable to remove your item from the delivery truck any storage fees and/or return shipping fees may be incurred at your expense.
Option 2 Curbside Liftgate Delivery: $89
You may order an optional liftgate service at the time of purchase or after by clicking here.
How it Works:
Your delivery driver will remove your order from the truck using a lift gate at the curbside. This makes it easier for you to then move the item inside without getting it out of the truck. We recommend having a dolly and a second pair of hands to help as it makes things simpler.
Option 3 Main Door/Garage Delivery: $174
How It Works:
The driver will remove the item from the truck and place it by the main door or garage at your delivery address. You then get to move the item inside to the desired location.
Option 4: White Glove Delivery: $500+
Hands off delivery and installation.
How it Works:
Your driver will place your order in the specific location you would like at your delivery address on the ground or first floor.
Please be aware if your delivery address is difficult to access, or if there is more than one flight of stairs, or if another obstacle presents itself, additional charges may apply. Contact us if you need to clarify your delivery needs.
Note: In some instances White Glove Delivery may/may not include set up. This depends on the item purchased. Please contact us for a quote.
AFTER YOUR ORDER: HOW IT WORKS
Step One: Once your order is placed, we send you an order-confirmation e-mail to acknowledge your order is in our system. It is your responsibility that you review your confirmation e-mail and confirm that all of your purchase information is correct such as your item, billing, shipping, delivery, and contact information. Any errors in your order must be brought to our attention immediately as once an order is shipped it's delivery information is final.
You will also receive an email reminder to add an optional liftgate service to your order. We do this as a standard procedure so if you have already selected liftgate service for your order you may ignore this email.
If you would like to add liftgate service at that time – we highly recommend that you do – please let us know immediately additional liftgate service must be ordered before your order ships from the warehouse.
Step Two: Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information.
The shipping carrier will then contact you via the phone number you provided at the time of your purchase to schedule your delivery date and time.
Additional charges may apply if the delivery location is determined to be inaccessible or difficult to access for the large freight truck. We recommend you discuss any foreseen obstacles with the freight company ahead of delivery.
Should any issues arise, we will do our best to help you resolve it. But please note that any delays or mishaps during the shipping process are outside of the control of thebodytribe.com.
Step Three: Order Delivery
Inspect Before Accept
Do not sign for your delivery until you have given a complete visual inspection of your package noting any damage. If your package has any holes, damage marking or tears of any description, take a photo and ensure it is noted on the bill of landing before you sign it.
The delivery driver MUST note any damage on the "bill of lading" before you sign for it. Otherwise, there is no proof that the damage occurred during shipping and the freight company is released from all responsibility.
If you notice damage to the item after you open the box, contact us at 1-888-234-2936
It is necessary that someone is present at your address to inspect your order for damage or missing parts BEFORE CONFIRMING DELIVERY WITH THE DRIVER.
Please confirm your package is in good condition upon arrival and that the number of boxes on the delivery bill match the number of boxes you received.
If you notice any damages or suspect your items may be damaged, you must note this on the delivery receipt. Otherwise, insurance cannot be filed and refunds/replacements cannot be made.
If you sign the delivery receipt and later notice damage to the package or item itself, you will no longer have any recourse for replacement / refunds. In the unlikely event for damage during delivery, please follow the following steps to to protect yourself:
If your order arrives damaged or incomplete, follow these exact instructions:
1) REFUSE DELIVERY.
2) Note any and all damage (rips, holes, crushed cardboard) to your package on the delivery bill.
3) Note any missing items or packages.
4) Take photographs of all sides of the box as proof of damage.
5) Send the photos to Support@TheBodyTribe.com so we can process an insurance claim/replacement on your behalf.
If delivery is refused for any reason other than damage, you will be liable for all true freight costs (to and from the delivery address) and a 25% restocking fee.
If the box/package looks OK but you feel the item within may be damaged, follow these exact instructions:
1) Note "possible concealed damage" on the delivery bill.
2) ACCEPT DELIVERY.
3) Inspect your item upon unpackaging.
4) If it is indeed damaged, take pictures of the box (all sides) and the item itself. (Insurance/manufacturers require photographs of both the box and the product.)
Do not dispose of the damaged item until the manufacturer or Game Room Shop provides further instructions.
5) DO NOT THROW THE BOX AWAY. (The original box and packaging must be returned in order to process a refund or a replacement order. No exceptions will be made.)
6) Report damage to Support@Thebodytribe.com within five calendar days of delivery.
Your satisfaction is our top priority. We sell only the finest-quality products from reputable manufacturers, so we rarely have problems. But if your item is damaged or defective in some way, we'll make sure you're taken care of.
Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us.
If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you. Depending on the manufacturer of your equipment purchased, returns may not be available.
We want you to be completely satisfied with your order. As such, we are happy to cancel or adjust any order before it ships or enters production at no cost to you. Please read our policy for all cancellation and return scenarios.
We recommend that you familiarize yourself with our STORE POLICIES before delivery of your order.
If you have any questions about shipping, delivery, or anything related to your order, please don’t hesitate to Contact Us